Clinic Operations & Administration:
• Oversee daily operations to ensure smooth and efficient clinic functioning.
• Implement and maintain clinic policies, procedures, and compliance standards.
• Ensure adherence to healthcare regulations, safety protocols, and quality control measures.
Sales & Business Growth:
• Drive clinic revenue growth by achieving monthly sales targets and optimizing service offerings.
• Work with the marketing and business development teams to attract new clients and retain existing ones.
• Monitor KPIs, financial performance, and operational efficiency, providing reports to senior management.
Client Experience & Service Excellence:
• Ensure a premium client experience, addressing concerns and enhancing customer satisfaction.
• Train staff on customer service best practices, ensuring a welcoming and professional environment.
• Handle escalations and resolve client complaints efficiently.
Team Leadership & Development:
• Manage, train, and motivate the clinic team, including receptionists, consultants, and medical staff.
• Conduct performance evaluations, set goals, and ensure staff alignment with company values.
• Foster a positive, collaborative work culture and encourage continuous professional development.
Inventory & Facility Management:
• Ensure the availability of medical and cosmetic supplies, managing inventory efficiently.
• Oversee maintenance and cleanliness of the clinic, ensuring a luxurious and hygienic environment.
Requirements Skills
Requirements:
• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• 5+ years of experience in clinic, spa, or healthcare facility management.
• Strong leadership and team management skills.
• Experience in sales, client relations, and operational efficiency.
• Knowledge of healthcare regulations and industry standards.
• Excellent communication, problem-solving, and organizational skills.