Nouvel Age Clinic

The IT Help Desk Specialist is responsible for providing first-level technical support to internal users, resolving IT-related issues, and ensuring smooth day-to-day operation of computer systems, hardware, and software. This role involves troubleshooting, responding to support tickets, and escalating complex issues when necessary. 

Key Responsibilities: 

 Serve as the first point of contact for users seeking technical assistance via phone, email, or in person 

Diagnose and troubleshoot hardware, software, and network-related issues 

Install, configure, and maintain computer systems and applications 

Escalate unresolved issues to higher-level support teams or specialists 

Monitor and track requests using a help desk ticketing system 

Follow up with users to ensure issue resolution and satisfaction 

Maintain accurate records of support issues, resolutions, and assets 

Assist in onboarding and offboarding of employees by setting up and deactivating accounts 

Support printers, mobile devices, and peripheral hardware 

Ensure adherence to IT policies and security protocols 

Qualifications: 

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience) 

Proven experience in a help desk or technical support role 

Good understanding of computer systems, mobile devices, and other tech products 

 Ability to diagnose and resolve basic technical issues 

 Excellent communication and interpersonal skills 

 Customer-service oriented with strong problem-solving abilities

Job Category: Operation
Job Type: Full Time
Exprience: 1- 2 years

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