As the Operations Manager at Nouvelage Clinics, you will oversee the daily operations, efficiency, and service quality across all clinic locations. Your role will involve managing resources, optimizing workflows, ensuring compliance, and enhancing the overall client experience. This position requires a hands-on leader with a strong background in healthcare, beauty, or wellness operations management.Key Responsibilities:
Operational Excellence & Efficiency:
• Oversee day-to-day operations to ensure smooth and efficient clinic functioning.
• Develop and implement standard operating procedures (SOPs) to enhance workflow efficiency.
• Monitor clinic KPIs, operational costs, and resource utilization, ensuring optimal performance.
• Work closely with clinic managers to address bottlenecks, inefficiencies, and operational challenges.
Compliance & Quality Assurance:
• Ensure adherence to healthcare regulations, safety protocols, and industry best practices.
• Conduct regular audits to maintain the highest standards of cleanliness, hygiene, and service quality.
• Address compliance issues, ensuring that all processes align with legal and corporate policies.
Customer Experience & Service Excellence:
• Implement strategies to enhance patient satisfaction and loyalty.
• Train staff on customer service best practices to maintain a premium client experience.
• Handle client complaints and escalations, ensuring prompt and effective resolution.
Team Leadership & Training:
• Manage, train, and support clinic managers and operational staff to ensure alignment with business goals.
• Conduct performance evaluations, leadership development programs, and staff training initiatives.
• Foster a positive, high-performance work culture that supports teamwork and accountability.
Resource & Inventory Management:
• Oversee supply chain and inventory control, ensuring the availability of medical and cosmetic products.
• Manage vendor relationships, negotiating contracts to optimize costs and maintain quality stFinancial Oversight & Cost Optimization:
• Work with senior management to optimize budgets, reduce operational costs, and improve profitability.
• Analyze financial reports, operational expenses, and revenue streams, implementing cost-saving measures.
• Monitor and track staff productivity and service efficiency, ensuring alignment with financial targets.
andards.
• Ensure proper maintenance and functionality of equipment, facilities, and technology systems.
Requirements:
• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• 5+ years of experience in operations management, preferably in the healthcare, beauty, or wellness industry.
• Strong leadership and problem-solving skills, with the ability to manage multiple clinic locations.
• Experience in process optimization, compliance management, and customer service enhancement.
• Excellent analytical, organizational, and communication skills.
• Ability to work in a fast-paced, client-focused environment with a commitment to excellence.